Cold Stone Creamery in Miami

Cold Stone Creamery in Miami
4 / 5
50 reviews

9059 S Dixie Hwy, Miami, FL 33156-1600, Miami

Overview

Restaurant Hours

Monday

08:00 - 17:00

Tuesday

08:00 - 17:00

Wednesday

08:00 - 17:00

Thursday

00:00 - 17:00

Friday

00:00 - 17:00

how much money does it cost

Regardless of price. Some of the best icecream aside from Azucar.

Review

Add rating restaurant:
Cold Stone Creamery
JH
Johanna Harrar
google
11.21.2024
1/5

Atrocious customer service from 2 girls over the weekend Mari and Rocio. Will never step foot into this place again. If you don't like your job, let someone else that is eager to work and deserving. You're not doing the public a favor by standing there with no purpose.

Cold Stone Creamery
VM
Vive Miamii
google
11.13.2018
1/5

We were victims of abuse by the business staff! I yell at all the people we were waiting for, this person was very rude and discriminated against us

Cold Stone Creamery
CP
Chris Palowitch
google
09.24.2018
3/5

Cold Stones seem to be taking a downturn or something, just not the same cleanliness/atmosphere as a kid, but maybe that's just age? Got a shake and it was only all right. Would recommend going to Walls just down the road, that stuff is INCREDIBLE

Cold Stone Creamery
JG
Julian Gonzalez
google
09.06.2018
5/5

Birthday cake remix.... On another level

Cold Stone Creamery
TW
Tw W
google
07.23.2018
1/5

the girls in the store were working hard but they were taking mostly Internet orders and ignoring the huge line out the door. Bizarre

Cold Stone Creamery
PR
Pedro Rodriguez
google
07.06.2018
1/5

We ended up leaving bc after 10 min in line behind others customers we were informed that we had to order online. Tried and then found out online it would take 15 minutes. there were at least 4 employees attending to the customers who had been in front of us. There was a long line of cars at dairy queen next so just went to winning Dixie and got some fat boys, man those are good.

Cold Stone Creamery
JM
Jackeline Moraga
google
07.04.2018
5/5

Excellent ice creams, the Coffee Lovers Only is delightful, not only because I love coffee but because is really good. Very kind attention on Pinecrest Store.

Cold Stone Creamery
JA
James Agostino
google
06.25.2018
5/5

Excellent Service! And I don't mind paying a little extra when its great. They should teach the Doral location how to treat customers

Cold Stone Creamery
YD
Yan Devora
google
05.25.2018
5/5

Is not so big and crowded when I went and the ice creams are amazing . My favorite cheesecake Fantasy.

Cold Stone Creamery
JJ
Juli Jones
google
05.22.2018
5/5

Pretty cool , staff nice and icecream is sooooo yummy (:

Cold Stone Creamery
CV
Charlie Vizoso
google
05.15.2018
1/5

Saturday 10:30PM full of people waiting in line because all of the delivery orders are being prioritized. What a shame!

Cold Stone Creamery
CK
Cindy Kanis
google
05.14.2018
5/5

Excellent service with excellent treats! I ordered from Uber Eats and the store associate, Shezan, was very persistent in contacting me to ensure my order would be correct and even upgraded my order free of charge because they had just run out of what I had ordered online. Very few dining establishments pay this kind of close attention to detail and really show that they care about great customer service! Thank you again, Shezan, and Cold Stone Creamery for a wonderful customer service experience!

Cold Stone Creamery
CW
Charlie Woodson
google
05.12.2018
5/5

Five star service always

Cold Stone Creamery
JH
Jean Hollingsworth
google
05.03.2018
1/5

Added a $26.28 tip to the bill and my husband didn't notice it until he returned home.

Cold Stone Creamery
AJ
Antoine James
google
04.20.2018
5/5

The ice cream is amazing. The staff was friendly and attentive!

Cold Stone Creamery
MP
Miranda Pajares
google
04.07.2018
5/5

Excellent service, portion size and environment

Cold Stone Creamery
RG
Rudy Gonzalez
google
04.02.2018
4/5

good service and ice cream is awesome

Cold Stone Creamery
GT
Gabriel Torres
google
03.22.2018
5/5

Service was great, along with the ice cream. Would highly recommend. :)

Cold Stone Creamery
EC
Estela Carmona
google
03.10.2018
1/5

If I could give this Cold Stone a negative 5 start I would. I came with my daughter on Sunday 8/9/20, the entire staff was disrespectful, screaming, not wearing their mask. Talking above the ice cream. Neglected a couple that was waiting for their pre order to the point that they left without their order. The place is dirty. The ice cream is not covered properly. Definitely a turn for the worse. I will never come to this cold stone again.

Cold Stone Creamery
GC
Gabriella Cowley
google
03.03.2018
1/5

Service SUCKS!!!

Cold Stone Creamery
KS
King Sunni
google
01.06.2018
1/5

The smell when I walked in was terrifying and on top of it the ice cream wasn't the best. Completely disappointing. I ended throwing out half the ice cream because it tasted like super glue.. 🤮

Cold Stone Creamery
BK
Billie Kaufman
google
11.27.2017
5/5

Plenty of choice. Kind service.👍👍👍 Good price. The white chocolate was the Best.

Cold Stone Creamery
JA
Jorge Alberto
google
11.23.2017
5/5

Amazing, love the cookie dough.

Cold Stone Creamery
RP
Raiset Penate
google
09.25.2017
5/5

Delicious apple pie. Friendly customer service.

Cold Stone Creamery
KK
Katyana Kay
google
09.24.2017
1/5

I don’t care to write reviews after a bad experience but I felt that I needed to write one. We came in late on a Friday night and there was about 5 young girls working. Doesn’t seem like the place was being ran by a supervisor or manager. I ordered my ice cream and it wasn’t even scooped correctly and it was melted when it was given to me. I said to myself okay no problem not a big deal but then when my husband order his it was horrible.. The ice cream was melting and not placed in the cup correctly so just walking out to our car it started melting everywhere. Both the ice creams where mad poorly..This location is about 2 mins from my house but I rather drive further to never come here again.

Cold Stone Creamery
FJ
Fred Jaay
google
09.22.2017
4/5

Nice place, good iceream, but the tables are not well balanced and not clean. Tables were sticky.

Cold Stone Creamery
TM
Tashi Munoz
google
08.22.2017
5/5

Workers were super sweet. As expected VERY RICH. A small goes a super long way. And yes def not cheap but was cool for a u got ur liscence celebration.

Cold Stone Creamery
AD
Alejandra Don
google
07.27.2017
5/5

They got some fie cake pops. Starbucks who? Also really great customer service!

Cold Stone Creamery
RR
Robert Rabin
google
06.15.2017
2/5

New employee, could not figure out what to do. Left me with a soupy mess, the only thing chopped up being the ice cream.

Cold Stone Creamery
rayden344
google
04.21.2017
5/5

Ice cream was really good and the staff were great.

Cold Stone Creamery
EE
Erl E S.
google
04.09.2017
1/5

Rude and combative behavior from employee towards a young lady. Terrible experience .

Cold Stone Creamery
DO
Daniel Ocano
google
03.27.2017
4/5

Always good but they don't always have cheese cake chunks

Cold Stone Creamery
DL
David Levy
google
02.05.2017
1/5

I've never seen someone work so slow, by the time I had the ice cream in my hands it was completely melted. Bad customer service!!

Cold Stone Creamery
MB
Meche Boada
google
11.14.2016
5/5

Loved this ice creams

Cold Stone Creamery
SM
Sebastian Michaelis
google
11.06.2016
1/5

One of their employees has been tested positive for Covid-19 on July 4th. Will not be returning.

Cold Stone Creamery
AC
Adam C
google
10.22.2016
1/5

Slow service, only one employee both taking orders and payment.

Cold Stone Creamery
W'
Waleed 'Baqir' Riaz
google
10.14.2016
5/5

A lot of special ice creams. Prepared very quickly. A very good parlor in the area.

Cold Stone Creamery
yb
yeider bello
google
10.04.2016
5/5

I visited yesterday it is the best ice cream shop in Miami Great customer service the ice cream was delicious I loved it will defenately be coming back again for more

Cold Stone Creamery
TB
Tresha Barrett
google
09.18.2016
5/5

Great ice cream & awesome staff. There's limited seating but it's a cool atmosphere

Cold Stone Creamery
BB
Brieanna Bell
google
09.11.2016
1/5

4th time ordering on uber eats. 3 out of the 4 times multiple of my items were wrong: either mixing up toppings with those of other items or missing topping all together.

Cold Stone Creamery
I2
IOM 2013
google
09.02.2016
5/5

My son loves the cookies and cream here

Cold Stone Creamery
EG
Emilio Garza
google
07.09.2016
4/5

I love d the able to choose what you want

Cold Stone Creamery
WL
William Levy
google
06.17.2016
1/5

I've gone to many locations and never had an issue except for this place on S Dixie Highway. The girls that were there servicing were completely ignoring me. One of them was in the back on her phone. Ended up leaving.

Cold Stone Creamery
RA
Ruyen Alfaro
google
06.14.2016
4/5

Loved the ambiance of the place.

Cold Stone Creamery
TB
Tierre Browne
google
06.05.2016
5/5

Staff were awesome and very welcoming

Cold Stone Creamery
JP
Jean Pierre Reynoso - Fournel
google
02.21.2016
5/5

TREMENDOUS.

Cold Stone Creamery
RS
Robert Salvador
google
02.20.2016
5/5

Great ice cream! Go for the Oreo Cream ice cream! Amazing!!!

Cold Stone Creamery
DR
Daikel Ramos
google
01.26.2016
5/5

Excellent service from Rocio and Mari. They treated us so kind and warm that this made our time there more enjoyable. Great ice cream and customer service.

Cold Stone Creamery
DB
Dani Borrero
google
01.14.2016
5/5

Great ice cream and awesome staff. The best place.

Cold Stone Creamery
GA
Gemma Alberto
google
01.01.2016
5/5

As always, ice cream is delicious!

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